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Extended 5-year warranty on backpacks - Mabebi

At Mabebi we are fully committed to the quality and durability of our backpacks. We understand the importance of a reliable backpack for everyday use, whether for school, work or leisure. That's why we're proud to offer an extended 5-year warranty on our entire collection of backpacks, proving our commitment to your satisfaction and trust.

Warranty period and coverage

Duration: Our warranty lasts for a period of 5 years from the date of purchase, and is designed to give you peace of mind regarding defects in workmanship and materials that arise under normal use.

Coverage: We stand behind the quality of our zippers and buckles - essential elements that make or break your experience with our backpacks. Our warranty covers defects in these parts caused by manufacturing errors.

Exclusions from the warranty

It is important to note that normal wear and tear, accidental damage, abuse, neglect, and exposure to extreme conditions are not covered by our warranty. Damage during transport (with the exception of the initial shipment from us to you) is also excluded from the warranty.

How do you submit a warranty claim?

Have you discovered a defect? Follow these simple steps:

  1. Contact our customer service at atyourservice@mabebi-kids.com , with proof of purchase and clear photos of the defect.
  2. Our team will review your claim and may request additional information.
  3. Even if the defect is outside our standard warranty, we encourage you to contact us. We treat each situation individually.

Claims handling

If the defect is covered by our warranty, we will repair or replace your backpack free of charge. We aim to handle your claim quickly and efficiently so that you can continue your adventure with Mabebi.

Compliance with the law

This warranty policy complies with Belgian consumer law and offers extra protection on top of the standard 2-year warranty period.

Contact

Do you have questions about our warranty policy or do you need help? Our customer service team is always ready to support you. At Mabebi we are more than just backpacks - we are a community that supports each other.

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